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Guarante, Returns and Reklamations

Warranty

Warranty; 12 months. Would the misfortune to arrive and your product is affected by a manufacturing defect that is original and not caused by external damage or due to rough handling, so we offer warranty by you either get spares or repair.

The warranty applies to defects of greater importance and relevance for the product's functionality. The guarantee is valid with the exception of defects caused by wetness, dampness or similar, and defects caused by improper installation and mounting, improper handling, improper maintenance, damages incurred when you shipped the product. The guarantee is valid provided that the repair or other encroachments into the product has not been carried out by an unauthorized person. This warranty is void if the product were annexed spare parts, accessories or other items which do not constitute original articles and thus caused an error.


Right of withdrawal-60 days

Under the distance selling regulations you have the right to 60 day return policy. From receiving the goods (counted from when it arrived to servicepoint) have you 60 day money back guarantee. When the goods are returned in their original packaging shall be sent with the associated packaging. You pay return shipping. The price will be refunded to you upon return. You have the right to return the item, even if it is not in its original condition but then with deduction for depreciation. Have your item shipped with DHL, you will need a return shipping label provided to you by contacting us at info@lampkompaniet.se, the cost of shipping will be deducted from the time of repayment, or alternatively a new invoice will be sent out.

You can also call on phone 0372 50225, or write to LampKompaniet, Birch trail 2, 341 33 Ljungby.


Notice of claim

Your item is damaged or defective? Contact us at info@lampkompaniet.se and we will solve the problem. It is a minor injury that can easily be fixed then you get new parts and instructions on how to fix the fault yourself. It is a major failure to return the product in its original packaging. Return shipping label provided by us.


Transport damage

Loose never charge a damaged package. Should this happen, please contact us at info@lampkompaniet.se and we will contact with the transport company and fixes the problem. A new one be sent to you as soon as possible.

Have your goods broken in shipment?

If it is an external damage so please take several photos of the damage with at least one image to show the damage clearly, and email it to us at info@lampkompaniet.se to facilitate the handling of the case. Normally we will send as soon as possible a replacement along with a return shipping label that you can use for free to send back the defective product. (see Return & Replacement) we are responsible for all costs associated with a complaint, both shipping for replacement and to bring back the defective unit to us. Shipping damage is not the normal case but may exceptionally happen. We ask for your understanding for this, such external circumstances we are unable to help.


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